Returns & Exchanges

How long do I have to return something?

You currently have 7 days from the delivery date to request a return. The countdown starts when the order is marked Delivered, not when you placed it.

What condition does it need to be in?

Returned gear should be unused, unwashed, and with its original tags and packaging — the same condition you'd want to receive it in yourself.

Any restocking or return-shipping fee is confirmed by us at the time of your request — ask when you file the return if that affects your decision.

How do I start a return?

Open My Orders, find the delivered order, and select Request Return (also available from the order's own tracking page). You'll choose the item, the reason, and how you'd like the refund issued.

Can I exchange instead of refund?

Returns are filed against an order item with a refund method — original payment, eSewa, Khalti, bank transfer, or wallet credit — rather than a direct swap. If you need a different size or colour, the simplest path is filing a return alongside a fresh order for the item you actually want; message us and we can help you time the two so you're not without gear in between.