Account & Security

How can I sign in?

You can sign in with an email and password, with Google, or — where the store has SMS sign-in switched on — with a one-time code sent to your phone. Whichever options are active for this store appear on the sign-in page.

Do I need an account to buy something?

Not necessarily — guest checkout lets you place an order with just your delivery details, and you can message us for help before or after ordering without creating an account. Creating an account does make it easier to come back later, since order tracking and returns live under My Orders, which needs you to be signed in.

How do I secure my account?

From Settings → Security you can change your password and turn on two-factor authentication, which asks for a one-time code from an authenticator app each time you sign in.

How do I update my profile or password?

Your name, email, and password all live under Settings → Profile once you're signed in. Changing your email may ask you to confirm the new address before it takes effect.