Orders & Shipping

How do I track my order?

Sign in and open My Orders from your account menu. Every order links through to a tracking page with a live status timeline, plus the carrier name and tracking number once the seller has recorded them.

What do the order statuses mean?

• Pending — placed, awaiting confirmation.
• Confirmed — payment verified.
• Processing — being prepared for shipment.
• Shipped — handed to the carrier and on its way.
• Delivered — arrived. This is also when your return window starts.
• Cancelled — the order was cancelled before it shipped.

You can cancel an order yourself from My Orders as long as it's still Pending, Confirmed, or Processing.

Where do you deliver, and is delivery free?

We ship nationwide across Nepal from our base in Sano Thimi, Bhaktapur. Orders over Rs. 5,000 currently qualify for free delivery; smaller orders carry a delivery charge shown at checkout before you pay.

Exact delivery timeframes depend on your district and the courier handling that shipment. If you need an estimate before ordering, message us and we'll confirm for your area.

My order hasn't moved — what do I do?

Check the tracking page on My Orders first — sellers update the status as they prepare and ship your order. If a Shipped order hasn't updated in a while, message us and we'll chase it up.